[vc_row][vc_column][vc_column_text]1:1: Confirmed Bookings
Your bookings are only confirmed by payment, failure to pay on time will mean your place will be
given to another parent on our waiting list. We try to give lots of warning about this to avoid
disappointment.
1.2: All bookings are non refundable
We have a strict rule on bookings. When you make any type of booking (membership, kit, grading
etc), you take the place of another child. We have a waiting list for all of our clubs and therefor will
turn other students down once we accept your booking. Refunds are not permitted under any
circumstances, including exceptional circumstances such as leaving the country, health conditions,
travel restrictions, government restrictions, pandemics. Neither the Warrior Academy nor the
Customer shall be considered in breach of this Contract to the extent that performance of their
respective obligations (excluding payment obligations) is prevented by an Event of Force Majeure
that arises after the Effective Date.
1.3: Force Majeure
If either party is affected by Force Majeure it shall forthwith notify the other party of the nature and
extent thereof and shall immediately enter in bona fide discussions with a view to alleviating its
effects or to agreeing upon such alternative arrangements as may be fair and reasonable. Neither
party shall be deemed to be in breach of this Agreement, or otherwise be liable to the other, by
reason of any delay in performance, or non-performance, of any of its obligations hereunder to the
extent that such delay or non-performance is due to any Force Majeure of which it has notified the
other party; and the time for performance of that obligation shall be extended accordingly in writing
mutually by the parties.
1.4: Price Changes
We reserve the right to change our prices. When you book a period of time with us you lock in the
price for this period of time (1 month, 2 months or multiple years/terms). We normally give lots of
notice when a price change may occur and always provide incredible value in our offers. However,
we are within our rights to change our prices within a 30 day period.
1.5: Catch Up Classes
Catch up classes are provided through WarriorNet, our online training platform. The classes on
WarriorNet are identical to the physical classes and so they are a “like for like” exchange. We do
this to ensure the integrity of our small classes and to ensure your child gets lots of one on one
time in every single class they attend. If you miss a class, through sickness, injurty, travel issues or
holiday periods, you are not permitted to have a refund or a physical catch up class.
1:6: Images Of Your Child
By agreeing to our terms and conditions you agree that photos and videos of your child may be
taken. This content may be used in media, the public, printed, or online in our brochures, website
or social media channels and adverts. You also agree for other parents to take photos of their
children during gradings and events which may also include your child (in the photos or videos).
You also agree that our ambassadors can photo the class, while not specifically filming your child,
they may be within shot.

1:7: Instructors Team
We have a small team of committed Warrior Academy Instructors. Each instructor is highly
passionate about teaching character development through martial arts. Our team are voted top 5 in
the UK and we only select the best instructors to teach your children. We may not always have the
same instructor in class as we often move time tables around to mix up the teaching styles for
students.
1:8: Parents Watching
We have a strict rule on parents watching. In many cases when we allow parents to watch we have
found students find it very hard to concentrate, they become less independent and often run out of
the class to see parents. This slows down the development of the whole group. In other cases we
have found parents to shout advice/comments to children or to join in and participate, this again
can disrupt the class. We allow parents to watch the first (introduction) class and then come back
at the Grading and Graduation to see the huge leaps in progress your child has made. Only
ambassadors are allowed to be in the classes regularly.
1:9: Ambassadors
We have an amazing team of Ambassadors that are here to help! They can provide you with
insights into the class through our social media channels. Our Ambassadors help spread the
warrior word but also show you what your child has been up to in class through pictures and
videos.
1:10: Warrior Academy Kit
We only allow Warrior Academy kit in our clubs. This is to ensure safety, quality and maintain our
Warrior Community branding. “Kit” refers to Uniform, Belt, Sparring Equipment, Pads, Breaking
Boards and training equipment. Kit is purchased through our online shop.
1:11: Gradings and Graduations
Parents are invited to watch their child participate at a grading and graduation. By agreeing to our
terms and conditions you understand that only if your child has earned all of their stripes and their
behaviour is of a high standard, showing all of our warrior values, will they pass their grading.
Being in all classes does not guarantee promotion. Students must attend a minimum of 85%
classes and have also gained 100% on their WarriorNet login for their belt and previous belts in
order to grade. Students must come to the grading with their licence book in order to participate.
Gradings are not part of the membership and cost an additional 250 AED + VAT for each grading
under blue belt. Advanced Gradings (Blue Belt and above are a higher price).
1:12: Cancelled Classes
In the event of a cancelled class students will be invited to use WarriorNet to catch up on the
missed class. If more than one class is cancelled inside a month by The Warrior Academy, a Zoom
class will be created for students to join us virtually. We cannot gurantee the exact time / day of the
zoom class. Refunds are not permitted due to cancelled classes of any kinds see “1.2: All Bookings
are Non Refundable”.

1:13: Termination Of Classes by WA
We interview new parents who wish to join our clubs to ensure our community shares the same
values, ethos and warrior spirit. Community is hugely important to us. Respect and Courtesy are
the foundation of our programme and our team will always show the utmost respect to every parent
who joins our community. We are however, very careful to protect our team and any rude,
aggressive or impolite behaviour from parents in the community towards our instructors or other
parents will not be tolerated. Should we recieve highly negative or aggressive emails, texts or
phone calls, we will email you with our physical address so that should you wish to make any
further contact, it will be made by written letter only. Depending on the severity of an incident, we
may terminate your place with us immediately and refund the remaining missed classes of your
payment period at 100 AED per class. Or, in lighter circumstances, provide a written warning via
email.
1:13: Late Pick Up Policy
We understand emergencies happen, however, if you are late to pick up your child, this can have a
huge knock on effect to our classes and be very disrupting. It can also mean that our instructors
have to stay for a long period of time to care for your child. If your child is picked up over 20
minutes late, a flat fee of 100 AED will be charged to cover the cost of the instructors time.
1:14: Late Drop Off Policy
Dropping off your warrior late for class can disrupt the class. We ask parents to come 5 minutes
early and wait outside the dojo before
1:15: Change of Location or Timings
We reserve the right to change location and timings at any time. While we will do everything we
can to ensure parents have the most convenient slot and location possible, sometimes we may
have to make a change, out of our control. In the case of a parent paying for a class in a specific
location and time, should we change this time or location a refund is not permitted.
1:16: Change of Location or Timings
Membership Fee’s are paid on the 1st of each month. Should membership fee’s fail to be paid due
to insufficient funds or bank error, you will receive an email and a text message to inform you and
we will retry the payment on the same card. After 3 attempts we will email and text you once more.
Communication is vital if this occurs as if no membership fee has been paid within 15 days of the
missed payment a fine of 100 AED will be charged to your account to cover the cost of
administration and chasing up the missed fee’s. Should the fee still not be paid within a further 5
days (20 days from original payment due date) your membership will be cancelled and your child
may not join in with the club. 1:17: ’Lean In’
We ask parents to ‘lean in’ to our programme and really become a part of our community. Which of
the following have you done to get the most out of your Warrior experience and give your child the
best possible development?
• Joined our Facebook Group! https://www.facebook.com/groups/warriorfamilydubai/
• Completed the Character Development Programme at home.
• Completed the breakthrough area assessment www.breakthrougharea.com
• Attended every class (not missing a class!)
• Completed every class and video on WarriorNet!

1:17: Cancelation of Membership
Should you wish to cancel your membership, 1 months notice is required via email to
contact@warrioracademy.ae. We will then issue a month. Upon closing your membership a final
fee will be taken to cover the remaining period. This will be calculated (based on your day rate for
your current membership) and sent to you via email and then charged a few days after your
cancelation. Your child will be able to participate in classes until the end of their notice period.
1:18: Annual Memberships:
We often do a special offer for annual memberships, we have a strict set of criteria that parents must agree
to for this special offer. As it is provided at such a large discount we are not able to offer any flexibility on
the terms.
1. Your annual membership will start on the specified date and end exactly 12 months later. Your monthly
membership payments will resume unless you provide us with a month’s notice to let us know otherwise.
At no point during the annual membership are we able to pause or freeze your membership (this includes
travel, holidays etc), we have a virtual learning environment for students when they travel abroad.
Your membership covers 45 weeks of classes per year, this accounts for the following shut down periods:
• 2 weeks of no classes in December, when our team are on leave.
• 2 weeks of no classes in August, when our team are on leave.
• 3 weeks cancelled classes during a public holidays (Eid etc, this is an estimate, it’s likely to be less)
2. During these shut down periods you are not paying for ‘missed’ classes, and your monthly membership
will be the same each month. In a normal month you may have 4 classes, in others you may have 5 classes,
however your membership fee’s do not change.
3. At any point if you miss a class through injury, sickness, quarentining due to covid or holidays your
membership will not be paused. Our membership is both online and offline and so your membership
provides you with WarriorNet training if you cannot make a physical class for any reason. The only
exception to the above is if you can provide a Doctors note explaining your child cannot participate in
both home learning and physical classes. In this instance your membership will be paused for a limited
amount of time and additional weeks added to your ‘end date’.
4. Roughly every 2-3 months we assess students for their technical ability and readiness to be graded for
their next belt. We then send an invitation to parents to book and pay for their grading which up until Blue
Belt is held in normal class time. Junior Gradings currently cost 250 AED + VAT Per child (this may change
over time) and cover: a) The Pre Grading Assessment b) WarriorNet Progress Tracking c) The processing
of the licence book (Stamping and cross checking records), d) The Grading Assessment e) A Personalised
Certificate f) Grading Awards g) A free retry on Zoom should your child not be successful in their physical
grading.
1:19: Limited Liability (Covid)
I acknowledge that TWA MARTIAL ARTS CLUB can not guarantee that I will not become infected
with the Coronavirus/Covid-19. I understand that the risk of becoming exposed to and/or infected
by the Coronavirus/COVID-19 may result from the actions, omissions, or negligence of myself and
others, including, but not limited to, dojo staff, and other dojo clients and their families.
I voluntarily seek services provided by TWA MARTIAL ARTS CLUB and acknowledge that I am
increasing my risk to exposure to the Coronavirus/COVID-19. I acknowledge that I must comply
with all set procedures to reduce the spread while attending my appointment.

I attest that:
• I am not experiencing any symptom of illness such as cough, shortness of breath or difficulty breathing,
fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or
smell.
• I have not traveled internationally within the last 14 days.
• I do not believe I have been exposed to someone with a suspected and/or confirmed case of the
Coronavirus/COVID-19.
• I have not been diagnosed with Coronavirus/Covid-19 and not yet cleared as non contagious by state
or local public health authorities.
• I am following all Dubai Health Authority recommended guidelines as much as possible and limiting
my exposure to the Coronavirus/COVID-19.
I hereby release and agree to hold TWA MARTIAL ARTS CLUB harmless from, and waive on
behalf of myself, my heirs, and any personal representatives any and all causes of action, claims,
demands, damages, costs, expenses and compensation for damage or loss to myself and/or
property that may be caused by any act, or failure to act of the salon, or that may otherwise arise in
any way in connection with any services received from TWA MARTIAL ARTS CLUB . I understand
that this release discharges TWA MARTIAL ARTS CLUB from any liability or claim that I, my heirs,
or any personal representatives may have against the salon with respect to any bodily injury,
illness, death, medical treatment, or property damage that may arise from, or in connection to, any
services received from TWA MARTIAL ARTS CLUB. This liability waiver and release extends to the
salon together with all owners, partners, and employees.

A Personal Thank You
It’s our vision to create a socially conscious, globally aware generation of young people who
understand that they can and should impact the world for good. Our legacy will be the impact our
students make as they go out into the world from the lessons they have learned through our
programme.
We can’t achieve this vision without the support we have from incredible parents like you. I’d like to
personally thank you for being a part of our Warrior Family and trusting us with the most important
thing in our lives, the development of your children.
With gratitude,
Sebastian Bates
Founder of The Warrior Academy – TWA MARTIAL ARTS CLUB[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]

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