Terms and conditions

Last updated: 23 October 2026

Part A: Using this website

A1. About these terms. This website is run by The Warrior Academy L.L.C (Dubai licence no. 819827), which runs our Al Quoz academy. Its registered branches run our Arjan and Jumeirah Islands academies. Our Abu Dhabi academy at Al Wahda Mall is run by The Warrior Self Defense Arts Training Club – Sole Proprietorship L.L.C., licensed in Abu Dhabi. Your contract is with the company that runs your child's academy. Our head office is at Al Joud Centre, Office M16, 1 15A Street, Al Quoz, Dubai. By using the site, you agree to Part A. Part B applies when you book a VIP Pass or become a member.

A2. Information on the site. We keep timetables, prices and programme details up to date, but they can change. The price and timetable that apply to you are the ones confirmed when you book.

A3. Our content. The words, photos, videos, logos, The Warrior Method and our course materials belong to The Warrior Academy or are used with permission. You may view and share them for personal use. You may not copy, sell or reuse them commercially without our written permission.

A4. Acceptable use. Don't misuse the site: no attempts to hack it, overload it, scrape it, or send us false or harmful information through our forms.

A5. Links to other sites. We link to partners and other websites we think are useful. We aren't responsible for their content or their privacy practices.

A6. Privacy. How we use personal data is set out in our Privacy policy.

A7. Liability for the website. We work to keep the site accurate and available, but we can't promise it will always be error free or uninterrupted. Nothing in these terms limits liability that UAE law doesn't allow us to limit.

Part B: VIP Pass and membership terms

B1. Bookings. A booking, whether a VIP Pass, membership, grading, kit or event, is confirmed once we receive payment. If a payment isn't made on time, we may offer the place to a family on our waiting list. We will always warn you first.

B2. Fees and refunds. When you book, your child takes a place we would otherwise give to another family, so fees for a period that has started aren't refundable. This doesn't affect your rights under UAE consumer protection law. If we cancel a service and can't offer a reasonable alternative, or fail to provide what you paid for, we'll refund the unused part of your fees.

B3. Price changes. Your price is fixed for the period you've paid for, whether that's one month, several months or a year. We may change prices for future periods with at least 30 days' notice. If you don't accept a new price, you can cancel under B12 before it starts.

B4. Missed classes and catch-up. If your child misses a class through illness, injury, travel or holidays, they can catch up through WarriorNet, which mirrors our physical classes. Missed classes aren't refunded and don't carry over to physical catch-up classes. This keeps classes small and gives every child time with their instructor.

B5. Classes we cancel. If we cancel a class, your child can catch up on WarriorNet. If we cancel more than one class in a month, we'll also run a live online class. If we can't provide the classes you've paid for, B2 applies.

B6. Instructors. Our instructors are selected and trained to teach character development through martial arts. We may rotate instructors between classes so students learn from different teaching styles.

B7. Parents watching. Children concentrate better and grow more independent without parents in the room. Parents are welcome to watch the introduction class, gradings and graduations. Only our team and ambassadors are in other classes.

B8. Kit. For safety, quality and consistency, only Warrior Academy kit may be worn or used in class. This includes the uniform, belt, sparring equipment, pads and breaking boards. Kit is bought through our shop.

B9. Gradings and graduations. Your child is invited to grade when their instructor is happy they're ready. To grade, students must:

• attend at least 85% of their classes
• complete 100% of the WarriorNet training for their current and previous belts
• earn all their stripes
• show the Warrior values in their behaviour
• bring their licence book on the day

Attending classes alone doesn't guarantee promotion. Gradings aren't included in membership. The grading fee is set out in your grading invitation. Advanced gradings, from blue belt upwards, cost more. The fee covers the pre-grading assessment, WarriorNet progress tracking, licence book processing, the grading, a personalised certificate and awards, and a free online retry if your child isn't successful on the day.

B10. Monthly payments. Monthly fees are collected on the 1st of each month by card. If a payment fails, we'll email and text you and retry the card up to three times.

• If the fee is still unpaid 15 days after it was due, a 100 AED administration fee is added.
• If it's still unpaid 20 days after it was due, the membership is cancelled and your child can't attend until it's settled.

B11. Annual memberships. Annual memberships are sold at a large discount, so these conditions apply:

1. The membership starts on the date we agree and ends 12 months later. After that, monthly payments start automatically unless you give one month's notice.
2. It covers 45 weeks of classes a year. We close for about 2 weeks in December, 2 weeks in August and up to 3 weeks of public holidays such as Eid, and you aren't charged for these closures.
3. It can't be paused for travel, holidays or illness. WarriorNet is available if your child can't attend. The exception is a doctor's note confirming your child can't take part in classes or home training. In that case we'll pause the membership for a limited time and add the missed weeks to the end date.

B12. Cancelling a monthly membership. Give one month's notice by email to [email protected]. Your child can keep attending until the notice period ends. We'll send you the final amount, worked out from your daily membership rate, by email before we collect it.

B13. Changes to locations or timetables. We may need to change class times or locations. We'll give you as much notice as we can and offer another class or academy. If none of our alternatives works for you, you may cancel without the usual notice period and we'll refund any fees paid for classes after the change.

B14. Pick-up and drop-off. Please arrive 5 minutes early and wait outside the dojo until your child's class is called. If your child is collected more than 20 minutes after their class ends, we charge 100 AED to cover our instructors' time. In an emergency, call your academy.

B15. Behaviour and respect. Respect and courtesy are the foundation of our programme. Our team will always treat families with respect, and we ask the same in return.

• Lighter cases: if a parent or guardian is rude, aggressive or abusive towards our team or other families, we may give a written warning.
• Serious cases: we may end the membership straight away and refund the unused part of the fees.
• After a serious incident: we may ask that any further contact is made in writing to our registered address.

B16. Photos and videos. We take photos and videos in classes, gradings and events. We use pictures of your child in marketing only with your consent, given in the membership application, and you can withdraw it at any time. Other parents may photograph their own children at gradings and events, and your child may appear in the background. See our Privacy policy.

B17. Health and fitness to train. Before your child starts, tell us in writing about any medical condition, injury, allergy or additional need, and keep us updated if anything changes. By booking or joining, you confirm your child is fit to take part in physical training. We can't take account of anything we haven't been told, so we aren't responsible for injury or illness that results from information that was withheld or out of date.

B18. Risk of injury. Martial arts is a physical, contact activity. Even with careful teaching, close supervision and the right kit, injuries can happen, from bumps, bruises and sprains to, rarely, fractures or more serious injury. By booking or joining, you confirm you understand these risks and accept them on your child's behalf. Your child must follow their instructor's directions and our dojo rules, and we may ask a child to sit out or stop training if we think it isn't safe. In an emergency, you authorise our team to give first aid, call emergency services and arrange medical treatment if we can't reach you. Medical costs are your responsibility, so we strongly recommend accident and medical insurance that covers your child for sport.

B19. Our liability. To the fullest extent UAE law allows:

• we aren't liable for any injury, illness, loss or damage that happens during classes, gradings, events, trips or home training, unless it's caused by our negligence, wilful misconduct or breach of these terms
• we aren't liable for indirect or consequential losses, such as loss of earnings, time off work, or travel or other costs
• for any other claim, apart from death or personal injury, our total liability is limited to the fees you paid us in the 3 months before the event that led to the claim.

Nothing in these terms excludes or limits liability that UAE law doesn't allow us to exclude or limit.

B20. Personal belongings. Please don't bring valuables to class. Phones, jewellery, watches, money, bags, clothing, kit and other belongings are brought and left at your own risk, including in changing areas, shoe racks and waiting areas. We aren't responsible for loss, theft or damage to belongings at our academies, partner venues or events, unless it's caused by our negligence. Lost property is kept for 30 days, then donated.

B21. Supervision before and after class. We're responsible for your child during their class, from when their instructor calls the class to when it ends. Before and after class, including in malls, car parks, shared areas and venue lobbies, your child is your responsibility. See B14 for pick-up times.

B22. Venues, events and home training. Some classes and events take place at venues we don't own or run, such as malls, schools, partner venues and competitions. We aren't responsible for those venues' facilities or for the acts of other people there, unless it's caused by our negligence. Home training on WarriorNet takes place under your supervision: make sure your child has a clear, safe space, and stop if anything feels unsafe. We aren't responsible for injury or damage during home training.

B23. Damage. You're responsible for any damage your child causes deliberately or recklessly to our equipment, premises, the venues we use or other people's belongings, and you agree to pay the reasonable cost of repair or replacement.

B24. Events beyond our control. Neither of us is in breach of these terms if a pandemic, government restriction, natural disaster or similar event outside our reasonable control prevents us from performing them. This doesn't cover your payment obligations. The affected party will tell the other promptly, and we'll agree a fair arrangement together, such as online classes or extending the membership.

B25. Getting the most from your membership. Families who get the best results lean in. They:

• join our parents' community group
• complete the character development work at home
• take the Breakthrough Area assessment
• attend every class
• complete their training on WarriorNet

Part C: General

C1. Complaints. If something isn't right, tell your academy team or email [email protected], and we'll do our best to put it right quickly. You can also contact the consumer protection department of the Ministry of Economy, Dubai Economy and Tourism, or the Abu Dhabi Department of Economic Development.

C2. Language. If you would like these terms in Arabic, ask at any academy or email [email protected].

C3. Changes to these terms. We may update these terms. We'll post the new version on this page and email members about important changes at least 30 days before they apply.

C4. Governing law. These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, or the Emirate of Abu Dhabi for members of our Abu Dhabi academy. The courts of that Emirate can hear any dispute.

A personal thank you

Our vision is a socially conscious, globally aware generation of young people who know they can, and should, make the world better. Our legacy will be the impact our students make as they go out into the world with the lessons they have learned with us. We can't do that without parents like you. Thank you for being part of our Warrior family, and for trusting us with the most important thing in your life: your children.

Sebastian Bates, founder of The Warrior Academy